FAQ
Frequently asked questions and answers
You can easily contact us via the contact form on our website, by email, or by phone. We'll discuss your requirements together and create a customized quote. A booking is only binding once you've paid a deposit of at least 20%.
Our services include customized travel planning, transportation and activity organization, and personal on-site support. We are happy to advise you on route planning and ensure smooth operations with our local partners.
Communication is in German, English, French, or Italian. The local drivers generally speak English, but we can arrange for drivers with other language skills if needed.
We work with experienced, local drivers and activity providers in Sri Lanka whom we know personally and have carefully selected. However, the organization is always handled by us in Switzerland.
No, we don't offer flights or hotel bookings. We organize your trip locally in Sri Lanka – including transportation, activities, drivers, guides, and customized experiences.
A 20% deposit is due upon booking confirmation. The remaining payment must be made via online banking no later than 7 days before departure .
Yes, cancellations are possible:
Up to 14 days before departure: The deposit will be fully refunded.
After these 14 days: The deposit is non-refundable.
Within the last 7 days before the start of the trip: A refund of 50% of the total price of the trip will be made.
Repayments in foreign currencies will be made at the original amount received in CHF; any exchange rate differences will not be offset.
Yes – we're flexible! Changes to the route or activities are possible upon request. We'll always communicate planned cost changes with you transparently.
You are responsible for obtaining valid travel insurance, including health and accident insurance. We assume no liability for accidents, illnesses, or other damages that occur during your trip.
If you would like to participate in certain activities (e.g., diving, hiking), information about your health, allergies, or special needs is helpful so that we can plan your trip safely and appropriately.
Not at all! We also organize trips for solo travelers, paying particular attention to safety, flexibility, and personalized service.